FEATURES:
=========
Currently Whups supports the following features:

* Support for multiple "Queues" (aka Projects).
* Custom ticket types, states, priorities per Queue.
* Create, Assign, Close tickets.
* Search for tickets matching specific criteria.
* A complex query building for building and saving/storing custom searches.
* A reporting facility include graphs.
* Guest access (in addition to login access).
* E-mail notification of changes to tickets.
* Some groups/permisions support (more to come).

TERMINOLOGY:
============
Queues         Project name (or other major category name).
                This is the top level structure.

Types           Project Type, each Type has the following components:
  States        State (Stage) of the current item
                For example: new, open, closed, resolved, etc.
  Priorities    Priority of the current item
                For example: Critical, High, Low, Normal, Urgent, etc.
                Could also be abstracted (Red, Yellow, Green; 1, 2, 3; etc)
  Subjects      Summaries, keyword strings, or other short descriptive items,
                could be used as a unique project id tag, etc.  Basically
                a short (one-line) description about what it is all about.
  Responsible Users     Users responsible for this type of entry.  These
                can be anyone, but should be Horde users... Notifications
                only work with Horde users who have IMP identities with an
                email address set.
Versions        Allows you to track multiple versions of the same project.
                Can be used for actual versions (CVS HEAD, RELENG, etc),
                development cycles (planning, prototyping, production), etc.
Tickets         This is an "Instance"  of a Type. 

SETUP:
======
Once installed and the database is created as per the INSTALL file,
you need to login as a Horde administrator and go to the Tickets Administration
Page.  Then, you must:

* Create a Queue (aka Project)
* Create a Type
* Create a Subject
* Create states and priorities

At that point, you should be able to create and use tickets.
