Alerts

Help:Alerts

Description

The Alerts pages displays the alerts associated with the currently logged in user. By default, only unacknowledged alerts are displayed. Checkboxs above the alert listing allow the user to view acknowledged alerts as well as all alerts.

A button to acknowledge all alerts is provided for convenience.

A user may acknowledge an alert that is associated with themselves by clicking on the checkbox. Alerts not associated with the currently logged in user may not be changed.

Controlling the Display

The following options control the records displayed, each option is a logical AND with the others if used. For example, filling out the 'From Date' will only show records created from the specified date to now. If, in addition, you also filled out 'To Date' then you will only see records created between the 'From' and 'To' dates (inclusive):

Show AcknowledgedIf checked show alerts that have been acknowleged by you.
Show All Users' AlertsIf checked show alerts from all users.
SearchIf filled in only show alerts with substring like specified string.
From DateIf filled in only show alerts created equal to or after specified date.
To DateIf filled in only show alerts created equal to or before specified date.

You may also select the number of records per page from a drop down list.

How Alerts are Generated

Alerts are generated for an event (e.g., interface down) when the node related to the event has been associated with one or more a user groups. The event will trigger a search for the user in the group that is first in the escalation order and send that user an alert. A message may be sent with an alert (e.g., email). The kind of message depends on how the user's profile has been setup. If an alert has not been acknowledged in 30 minutes, then the user next in the escalation order is sent an alert and optionally a message.

Setting Up Alerts

There are three steps to generating alerts for users:

Enable Notification for Users: In the Admin screens, edit all the user profiles, enabling alerts and selecting the alert notification type (e.g., email).
Create User Groups: In the Admin screens, create groups that make sense for your organization. For example, you might have a group of users that are responsible for a particular set of machines or particular datacenters. Put users into these groups with the Group Manager, change the escalation order with the arrow icons. The first in the list will receive the alert first, if it is not acknowledged, then the second will receive an alert, etc.
Associate Nodes with User Groups: In the Nodes screens click on [alerts] on either a group or node and associate with a user group. This will cause any events associated with the node(s) to generate alerts to the associated user group.