{block name=rtbox}
{cycle values="light,lucid" print=false}
{section name=ticket loop=$queue start=$start max=$pagelimit}
<TR class="highlight {cycle} lms-ui-rt{if $queue[ticket].deleted == 1 && $queue[ticket].deltime != 0}-deleted{elseif $queue[ticket].delcount && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}-partly-deleted{/if}{if $queue[ticket].state == 2} blend{/if}" style="color: {$_RT_STATES[$queue[ticket].state].color};" onClick="return self.location.href = '?m=rtticketview&id={$queue[ticket].id}';">
	<TD class="text-center" onClick="return self.location.href = '?m=rtticketview&id={$queue[ticket].id}';">
		<IMG src="{$_RT_STATES[$queue[ticket].state].img}" alt="" class="lms-ui-tooltip-rtticketinfo" data-resourceid="{$queue[ticket].id}">
	</TD>
	<TD class="nobr">
		<span class="bold" style="{$_RT_PRIORITY_STYLES[$queue[ticket].priority]}">{$queue[ticket].id|string_format:"%06d"}</span>
		<br>
		{if $queue[ticket].state == $smarty.const.RT_NEW}
		<span class="red">
		{elseif $queue[ticket].state == $smarty.const.RT_DEAD}
		<span class="brown">
		{/if}
		{$queue[ticket].createtime|date_format:"%Y/%m/%d %H:%M:%S"}
		{if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
		</span>
		{/if}
	</TD>
	<TD class="nobr valign-top">
		{if $queue[ticket].state == $smarty.const.RT_NEW}
		<span class="red">
		{elseif $queue[ticket].state == $smarty.const.RT_DEAD}
		<span class="brown">
		{/if}
		<span class="bold">{$queue[ticket].subject|escape|truncate:"100":"..."|default:"&nbsp;"}</span>
		{foreach $queue[ticket].categories as $ticketcategory}
		<span {if $ticketcategory.style != ''} style="{$ticketcategory.style}"{else} style="{$_CATEGORY_DEFAULT_STYLE}"{/if}>{$ticketcategory.name}</span>
		{/foreach}
		<br>
		{if $queue[ticket].customerid}
			<A href="?m=customerinfo&id={$queue[ticket].customerid}" style="color: {$_RT_STATES[$queue[ticket].state].color};">{$queue[ticket].requestor|escape|truncate:"60":"..."}</A>
		{else}
			{if $queue[ticket].requestor_userid}
			<A href="?m=userinfo&id={$queue[ticket].requestor_userid}">{$queue[ticket].requestor_username}</A>
			{else}
				{$queue[ticket].requestor|escape}
				{if $queue[ticket].requestor_phone}<BR>{$queue[ticket].requestor_phone}{/if}
				{if $queue[ticket].requestor_mail}<BR>
				<A href="mailto:{$queue[ticket].requestor_mail}" style="color: {$_RT_STATES[$queue[ticket].state].color};"> &lt;{$queue[ticket].requestor_mail}&gt;</A>
				{/if}
			{/if}
		{/if}
		{if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
		</span>
		{/if}
	</TD>
	<TD class="nobr valign-top">
		{if $queue[ticket].state == $smarty.const.RT_NEW}
		<span class="red">
		{elseif $queue[ticket].state == $smarty.const.RT_DEAD}
		<span class="brown">
		{/if}
		{if count($queuedata.id)!=1}{$queue[ticket].name}{/if}<br>
		{if $queue[ticket].customerid}
			{if $queue[ticket].address_id}
				{$queue[ticket].vacity}, {$queue[ticket].street} {$queue[ticket].house}{if $queue[ticket].flat}/{$queue[ticket].flat}{/if}
			{else}
				{$queue[ticket].city}, {$queue[ticket].address}
			{/if}
		{/if}
		{if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
		</span>
		{/if}
	</TD>
	<TD class="nobr">
		{if $queue[ticket].state == $smarty.const.RT_NEW}
		<span class="red">
		{elseif $queue[ticket].state == $smarty.const.RT_DEAD}
		<span class="brown">
		{/if}
		{if $queue[ticket].ownername}{$queue[ticket].ownername|truncate:25:"...":true}{else}-{/if}<br>
		{$queue[ticket].lastmodified|date_format:"%Y/%m/%d %H:%M:%S"|default:"-"}
		{if $queue[ticket].state == $smarty.const.RT_NEW || $queue[ticket].state == $smarty.const.RT_DEAD}
		</span>
		{/if}
	</TD>
	<TD class="text-center nobr">
		{if $queue[ticket].state == $smarty.const.RT_SCHEDULED && $queue[ticket].eventcountopened=="0"}<A href="?m=eventadd&ticketid={$queue[ticket].id}"><IMG src=img/event-add.png></A>{/if}
		{if $queue[ticket].eventcountopened}<A href="?m=eventsearch&ticketid={$queue[ticket].id}">{$queue[ticket].eventcountopened} </A>{else}- {/if}/
		{if $queue[ticket].eventcountclosed}<A href="?m=eventsearch&ticketid={$queue[ticket].id}"> {$queue[ticket].eventcountclosed}</A>{else} -{/if}
	</TD>
	<TD class="nobr">
		<A href="?m=rtticketprint&id={$queue[ticket].id}" target="_BLANK"><img src="img/print.gif" alt="" title="{trans("Print")}"></A>
		{if $queue[ticket].deleted == 1 && $queue[ticket].deltime != 0 && (ConfigHelper::checkPrivilege('helpdesk_advanced_operations'))}
		<A href="?m=rtrestore&id={$queue[ticket].id}&amp;taction=restore" onClick="return confirmLink(this, '{t a=$queue[ticket].id|string_format:"%06d"}Are you sure, you want to restore ticket $a?{/t}')"><img src="img/reload.gif" alt="" title="{trans("Restore<!RT>")}"></A>
		<A href="?m=rtremove&id={$queue[ticket].id}&amp;taction=delperm" onClick="return confirmLink(this, '{t a=$queue[ticket].id|string_format:"%06d"}Are you sure, you want to permanently remove ticket $a?{/t}')"><img src="img/delete.gif" alt="" title="{trans("Delete permanently")}"></A>
		{else}
		<A href="?m=rtticketdel&id={$queue[ticket].id}&amp;taction=delete" onClick="return confirmLink(this, '{t a=$queue[ticket].id|string_format:"%06d"}Are you sure, you want to remove ticket $a?{/t}')"><img src="img/delete.gif" alt="" title="{trans("Delete")}"></A>
		{/if}
		<A href="?m=rtticketedit&id={$queue[ticket].id}"><IMG src="img/edit.gif" alt="" title="{trans("Edit")}"> </A>
		<A href="?m=rtnoteadd&ticketid={$queue[ticket].id}"><IMG src="img/note.gif" alt="" title="{trans("New Note")}"> </A>
		<A href="?m=rtmessageadd&ticketid={$queue[ticket].id}"><IMG src="img/forward.gif" alt="" title="{trans("New Message")}"> </A>
		<A href="?m=rtticketview&id={$queue[ticket].id}"><IMG src="img/info.gif" alt="" title="{trans("Info")}"> </A>
	</TD>
</TR>
{sectionelse}
<TR>
	<TD COLSPAN="7" class="empty-table">
		<p>{trans("This queue is empty.")}</p>
	</TD>
</TR>
{/section}
{/block}