{t a=$ticket.ticketid|string_format:"%06d"}Ticket No. $a{/t}

{if $ticket.creatorid} {/if} {trans("Subject:")} {$ticket.subject|escape|truncate:50:"...":true} {trans("Submitter:")} {if $ticket.customerid} {$ticket.customername|escape} ({$ticket.customerid|string_format:"%04d"}) {else} {$ticket.requestor|escape} {/if} {if $ticket.requestoremail && !$ticket.customerid} <{$ticket.requestoremail}> {/if} {trans("Create time:")} {$ticket.createtime|date_format:"%Y/%m/%d %H:%M:%S"} {trans("Created by:")} {$ticket.creator} {trans("Uptime:")} {$ticket.uptime} {trans("Categories:")} {foreach from=$categories item=category} {if $category.checked > 0} {$category.name} {/if} {/foreach} {trans("Owner:")} {$ticket.ownername} {trans("Queue:")} {$ticket.queuename} {trans("Status:")} {$ticket.status} {trans("Cause:")} {if $ticket.cause==2}{trans("company's side")} {elseif $ticket.cause==1}{trans("customer's side")} {else}{trans("unknown/other")}{/if}

{if $ticket.state < 2} {trans("Resolve")}   {/if} {trans("Delete")} {trans("Edit")} {trans("Print")}

{if $ticket.prev_ticketid neq NULL} ««« {trans("Previous ticket")} {else} ««« {trans("Previous ticket")} {/if}     {if $ticket.next_ticketid neq NULL} {trans("Next ticket")} »»» {else} {trans("Next ticket")} »»» {/if}

{trans("Requests causes (last year):")}

{trans("company's side")}: {$stats.2.num|default:0}, {trans("customer's side")}: {$stats.1.num|default:0}, {trans("unknown/other")}: {$stats.0.num|default:0}, {trans("all")}: {$stats.0.num+$stats.1.num+$stats.2.num}

{trans("Customer:")}

{$customerinfo.customername}  »  {$customerinfo.address}   {$customerinfo.zip} {$customerinfo.city} {if $customerinfo.phone} »  {$customerinfo.phone}{/if}  »  {if $customerinfo.balance < 0}{/if}{$customerinfo.balance|money_format}{if $customerinfo.balance < 0}{/if}

{if $customerinfo.groups} ({foreach from=$customerinfo.groups item=item name=groups}{$item.name}{if $smarty.foreach.groups.iteration < sizeof($customerinfo.groups)}, {/if}{/foreach}) {/if}

{include file="customernodesbox.html"}